Refund Policy

Effective Date: March 01, 2024

At Tepper.ai, we strive to provide exceptional value through our digital services. However, we understand that sometimes things may not go as expected. This Refund Policy outlines the circumstances under which refunds may be issued.

Subscription-Based Services

Tepper.ai offers various subscription-based services. Once a subscription is purchased, users will have immediate access to the platform and its resources. Due to the nature of digital products, we generally do not offer refunds on subscriptions once access has been granted.

However, we may consider refund requests under the following circumstances:

• Technical issues with the platform that prevent access to essential features, and which cannot be resolved within a reasonable timeframe.
• Duplicate billing due to a technical error.

Refund Eligibility

Refund requests must be submitted within 14 days of the purchase date. If your refund request is approved, it will be processed within 10 business days, and the amount will be credited back to the original payment method used during purchase.

How to Request a Refund

To request a refund, please contact our support team at support@tepper.ai. In your email, include the following details:

• Your full name and contact information.
• The reason for your refund request, including any supporting documentation (if applicable).
• The date of purchase and transaction details.

Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Change of mind after purchase.
• Failure to cancel a subscription before the next billing cycle.
• Partial use of subscription services during the billing period.

Contact Us

If you have any questions about our Refund Policy, please contact us at support@tepper.ai.